Customer Support Associate - Mumbai, India - Mirraw Online Services Pvt. Ltd
Description
We are looking for Customer Support Associates,
Location - Mumbai (Lower Parel),
This role includes night shift on a rotational basis.
Responsibilities:
- Interacting with customers on daily basis.
- Listening to customers patiently and helping them resolve issues.
- Helping customers with their product queries.
- Misc day to day activities.
- Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and deescalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work night shifts (For male employees only).
- Ability to work overtime as required by business most often occurring in the weeks surrounding the festive season (EID and Diwali).
Regards,
HR Team.
Salary:
₹12, ₹14,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Schedule:
- Rotational shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Language:
- English (required)
Speak with the employer
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