Us Sales Quality Auditor - Noida, India - looper Development Services Private Limited
Description
Job description
We are looking for a Quality Auditor to join our high-impact team focused on the US market.
Responsibilities for Quality Auditor
- Support our operations team by reporting the task completion to the stakeholders on time
- Assist in validating, data tagging, and providing ad hoc support across various quality processes
- Complete the tasks with a high level of accuracy and within the deadline
- Assist the other auditors of our team in completing the tasks within the given deadline
- Send a report to the Quality Manager for daytoday activities
- Ensure proper procedures and protocols are followed while tagging the data as per the given SOP
- Demonstrate prompt and effective communication skills
- Demonstrate an understanding of various text and call related quality metrics
- Help the team identify various issues in the call center processes
- Demonstrate good problem solving skills to develop solutions to any problems or deficiencies identified during the audit process
Requirements:
- Must have knowledge of Audits, Feedback, Calibration, Briefing Session and Dip Check
- Available for fulltime work from Office
- Proficient in tools such as MS Office, Google sheets etc
- Have good Written and Verbal command in English
- Have relevant skills and interests
- Comfortable in evening shifts
Job Types:
Full-time, Regular / Permanent
Salary:
₹400, ₹600,000.00 per year
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Noida,
Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of experience do you have while auditing quality of US Sales voice calls?
- How many years of experience do you have in BPO?
- How many years of experience do you have in US Sales?
Language:
- English (required)
Shift availability:
- Night Shift (required)
Speak with the employer
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