Service Coordinator - Mumbai, India - Olive Green Consulting

Olive Green Consulting

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

KEY RESULT AREA - SERVICE COORDINATOR

Role Definition :
Taking Ownership of Achieving Assigned Objectives

PRIMARY RESPONSIBILITIES
Effective Time Management Post Order Processing

Efficient handling of Customer Complaints / Feedback

Efficient Coordination with Service Team

High Level of Inter Departmental Coordination & Co-operation

GENERAL RESPONSIBILITIES
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Responsible for Order Process Management_

Offer Submission

Clarifying Order Terms
Finalizing Commercial offer with Principal/ Factory / Stores
Clarification on PO from Sales/ Customer

Dispatch Management

Payment Collection & Recovery

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Responsible for Software data entry & MIS_

Responsible for keeping Data up-to-date on the system

Verification of data for correctness
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Responsible for Coordination of Machine Installation_

Follow up for information of machine landing at port
Get clarification wherever necessary
Updates to all concerned people/ department
Custom clearance coordination

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Responsible for Follow up for Readiness of site for Installation_

Follow schedule, process of installation
Follow up for readiness of site of installation of Machine
Coordinate with Service Engineer / manager for preparation of site.
Responsible for Coordination Deputation of engineer for installation

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Responsible for Efficiently handling & handing over service / complaint details to Engineers_

Attend Service Calls from Customers with high proficiency
Provide telephonic support through Service Engineer
Co ordination of Engineers for AMC visits, breakdown visits
Coordination of Engineers for Travelling all over India as per requirement of service calls
Excellent Customer Interaction & Relation Building

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Responsible for Coordinating for logistics of Spares_