Customer Support Executive - Malad East, Mumbai, Maharashtra, India - Spring Bio Solution
1 month ago
Description
Spring Bio Solution is a decade old, licensed wholesale distributor for RLD/Comparator drugs and Medical devices across the globe, to aid in clinical trials and bioequivalence studies. We pride ourselves on providing the highest level of customer satisfaction by supplying high-quality products through validated and licensed sources. Our partnership with renowned international pharmaceutical manufacturers ranging from small start-up companies to worldwide pharma giants enables us to source Reference Listed Drugs and Medical Devices for global markets.
Key Responsibilities:
1.
Customer Interaction:
- Provide accurate information regarding billing, invoices, payments, and account statements.
- Address customer concerns, resolve issues, and escalate complex matters to the appropriate department when necessary.
2.
Account Management:
- Coordinate with the customers to follow up on outstanding payments and reconcile discrepancies.
- Maintain customer records and ensure accuracy of billing information.
3.
Billing and Invoicing:
- Generate invoices accurately and in a timely manner.
- Assist customers with invoice clarification, payment methods, and terms.
- Work closely with the Finance team to ensure compliance with billing procedures and regulatory requirements.
4.
Documentation and Reporting:
- Maintain detailed records of customer interactions, transactions, and resolutions.
- Prepare reports on customer inquiries, trends, and feedback for management review.
- Contribute to process improvement initiatives to enhance customer satisfaction and efficiency.
5.
Cross-Functional Collaboration:
- Collaborate with Sales, Marketing, and Operations teams to ensure a seamless customer experience.
- Provide feedback on customer needs and market trends to relevant departments for product and service enhancement.
Qualifications and Skills:
- Bachelor's degree.
- Previous experience in customer support or customer service.
- Excellent communication skills, both verbal and written, with a customerfocused approach.
- Ability to multitask, prioritize workload, and work effectively in a fastpaced environment.
- Attention to detail and accuracy in data entry and documentation.
- Problemsolving skills with the ability to resolve customer issues diplomatically.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and Tally software.
Location:
Malad (East), Mumbai
Working Days:
Monday-Friday, work from office
Work Timings:
9:30 AM- 6:30 PM
Compensation:
Based on your current CTC/Competitive as per industry standards
Pay:
₹100, ₹240,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location:
In person
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