Front Desk Executive - Chennai, India - Bifold Dynamix

Bifold Dynamix
Bifold Dynamix
Verified Company
Chennai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

We, a leading staffing firm, are currently seeking a dedicated and customer-focused individual to join our client's esteemed organization as a Customer Service Representative.

In this role, you will handle customer complaints and inquiries, providing timely and effective solutions and alternatives.

Your responsibilities will also include record-keeping of customer interactions, processing customer accounts, and ensuring adherence to communication procedures and policies.


Main Duties and Responsibilities:


  • Take ownership of customer enquiries and communications, offering assistance, advice, and relevant information.
  • Identify customer needs and strive for first contact resolution to deliver efficient and effective service.
  • Respond to service requests, enquiries, and customer communications through various channels, leveraging Information and Communications Technology (ICT) for enhanced service delivery.
  • Manage cash handling and payment facilities, including payment acceptance, allocation, and reconciliation.
  • Act as an advocate for the Customer First Contact Centre, fostering positive communication and constructive relationships within the organization.
  • Maintain strict adherence to the Data Protection Act, ensuring confidentiality and compliance with guidelines for information release.

Qualifications and Requirements:


  • Previous customer service experience is preferred, but freshers with exceptional communication and problemsolving skills are encouraged to apply.
  • Strong interpersonal skills and a genuine passion for engaging with customers.
  • Excellent written and verbal communication skills.
  • Knowledge of cash handling procedures, with added advantage for counter sales experience.
  • Ability to work effectively in a dynamic and fastpaced environment.

Salary and Benefits:


  • Competitive monthly salary ranging from ₹15,000 to ₹18,000.
  • Opportunity to work in a customercentric environment and contribute to the success of our client's company.
  • Potential for professional growth and development within the organization.

Job Types:
Full-time, Regular / Permanent


Salary:
₹15, ₹18,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Language:


  • English (required)

Speak with the employer
More jobs from Bifold Dynamix
See all jobs of Bifold Dynamix