Customer Service Representative - Chennai, India - OAF Global Private Limited
Description
Responsibilities:
- Holiday Planning
- Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
- Complaint Resolution
- Attending to members' complaints and discrepancies, resolving them and taking corrective action.
- Managing cancellations postrescission and maximizing member retention.
- To ensure quality and adherence to process and timelines as specified for each activity.
- Generating revenues for the organization
- Suggesting and helping members for up gradation, revivals and reinstatement.
- Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.
- Ensure Post holiday calls are made to obtain member feedback and generate referrals.
- To ensure that all the interactions assigned to Self are resolved within the specified time limit.
Salary:
Up to ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Chennai,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Education:
- Master's (required)
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
- Hindi (preferred)
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