Customer Care Specialist - Delhi, India - Professsionals IN

Professsionals IN

Verified Company

Delhi, India

3 weeks ago

Posted by:

Anjali Sharma

beBee Professionals Recruiter

Part time ₹30,000 - ₹80,000 per year Customer Service / Support

Responsibilities:

- Provide exceptional customer service and support to resolve inquiries, complaints, and issues via phone, email, or chat.

- Assist customers with product information, orders, billing, and account management.

- Listen actively to customers' concerns and empathize with their needs, providing effective solutions and guidance.

- Document customer interactions and maintain accurate records in the customer relationship management (CRM) system.

- Collaborate with cross-functional teams to escalate and resolve complex customer issues.

Requirements:

- High school diploma or equivalent; associate or bachelor's degree preferred.

- Proven experience in customer service or a related field.

- Strong communication and interpersonal skills.

- Problem-solving and conflict resolution abilities.

- Ability to work well under pressure in a fast-paced environment.

Benefits:

- Competitive salary and benefits package.

- Opportunities for professional development and career advancement.

- Rewarding work helping customers and building positive relationships.

- Supportive and collaborative work environment.

Chef