Front Office Executive - Mahape, India - Sarovar Hotels

Sarovar Hotels

Verified Company

Mahape, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

JOB DESCRIPTION

Front Office Executive
***
1. Job Position
Front Office Executive

2.
Category
Executive

3. Responsible To
Front Office Manager

4. Job Definition
To sell rooms to optimum capacity ensuring maximum revenue

To handle all guest requests/ complaints effectively to ensure complete guest satisfaction

JOB REQUIREMENTS

Duties and Responsibilities
***a. To help and assist the Front Office Manager in organising and running the department

b. To be warm, friendly and courteous to guests

c. To achieve optimum sale of rooms through proper yield management

d. To make and monitor the duty roster of the departmental staff

e. To supervise the reception counter

f. To check all VIP rooms

g. To deputize for the front office manager in his absence or whenever required to do so

h. To initiate action on all mail coming into the department

i. To initiate action on all group bookings and block rooms in the reservation register

j. To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure

k. To follow up with the local travel agent for requirements of a group before their arrival

l. To maintain appropriate guest history records

m. To greet guests on arrival and provide timely assistance at check-in

n. To advise the general manager of all VIP arrivals and also to escort all VIP's to their rooms

o. To report on a weekly basis, all views, suggestions/ comments of guests' met

p. To assist guests immediately if they have any problems with the services provided by the Hotel

q. To pay special attention to special requests on rooms, services and complaints of house guests

r. To ensure proper compliance with the unit and corporate policies with regard to lobby administration

s. To promote sales and develop business contacts for the Hotel and the company

t. To render assistance to the front office cashiers and the night auditor

u. To keep constant contact with related departments such as housekeeping, engineering, F&B service and others]

v. To arrange for outside errands required by guests and management

w. To keep a check on guest elevator services and ensure their smooth operation

x. To take rounds of the entire Hotel to ensure smooth operation in all areas