Insurance Associate - Noida, India - MetLife

MetLife

Verified Company

Noida, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Department:
Insurance***
Responsibility Level:Nil

Span of Control:
Nil

Process Name:
Remittance LM & CBS

Positions reporting into this role:
Nil

Role - Associate

Reports to:
Team Leader / Assistant Manager

Process Details & Primary Responsibility
Process payments on behalf of Institutional MLM Group A customers and Voluntary benefits - GUL, LRK, AARP, LAPSE

Process bills / invoices and allocate cash.
Research website to review backup documentation.
Send request for additional/missing information.
Process identified suspense items distributed by Tampa RPA's.
Reconcile bank deposits to ensure items received daily are correct
Daily reporting of volumes
Notify Business of issues

**Performance Parameters

TAT
Accuracy

Knowledge skills & competency required

Demonstrated ability to learn quickly and willingness to obtain

functional knowledge and understanding of business procedure and policies.

0 months to 2.5 year of customer service/ Data Entry experience
College graduate
Good verbal & written communication skills.
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
Strong organizational skills.
Demonstrated ability to manage stress
Basic computer skill
Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.
Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills

Primary Internal Interactions

AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of preprocess and process training.

Primary External Interactions

MetLife Subject Matter Experts for the purpose of seeking missing information.
MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

Minimum Qualification
**_

-
Education Requirements:

Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.

Minimum Experience
Minimum 18 months experience in BPO industry.

Skills:

Technical Skills:

Computer navigation skills
Keyboarding and data entry speed (minimum 20 wpm with 90% accuracy)
Working knowledge of MS Excel and MS Word.
Understands basic principles of accounting. (preferred)

Process Specific Skills

Effective communicator / Speaks clearly & succinctly.
Strong understanding and comprehension of the English language
Knowledge of Insurance principles in relation to the US Insurance industry
Knowledge about US Culture

Soft skills (Minimum)

Communication skills should be able to read, interpret business documents. Good oral/written communication
Analytical and interpersonal skills
Escalate issues if required
Data gathering ability/ Eye for detail
Team work/ Managing Self / Adaptability
Ability to work successfully in production driven environment
Adaptability to change
Ability to work on routine/standardized transactions

Soft Skills (Desired)