Senior Analyst WFM - Bengaluru

Hiring WFH Analyst – Planning & Scheduling. Looking for a WFM Analyst with strong experience in forecasting, scheduling & intraday management for contact center operations. · ...

Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goa ...

The Workforce Management Analyst will be responsible for supporting optimal staffing strategies. · ...

· Forecasting and capacity modeling · o  Analysis of historic trends to predict future volumes · o  Create capacity plan and review the same on an agreed frequency i.e. Actual v/s projected capacity · Ensures that all reports originating from the team are accurate, relevant and ...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. · The ...

The Workforce Management Analyst will support optimal staffing strategies, analyze workforce trends, and ensure efficient resource allocation across the organization. · ...

We are seeking a detail-oriented Junior Workforce Management (WFM) Analyst to join our team. · ...

· Job Title: Junior Workforce Management (WFM) Analyst · Job Type: Full-time · About the Role: · We are seeking a detail-oriented Junior Workforce Management (WFM) Analyst to join our team. The ideal candidate will assist in various WFM tasks, including MIS reporting, process do ...

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Job Title: Junior Workforce Management (WFM) Analyst Job Type: Full-time About the Role: We are seeking a detail-oriented Junior Workforce Management (WFM) Analyst to join our team. The ideal candidate will assist in various WFM tasks, including MIS reporting, process documentati ...

We are seeking an experienced and detail-oriented Lead WFM Analyst to join our Workforce Management team. In this role, you will be responsible for forecasting, scheduling, and optimizing staffing levels to ensure operational efficiency while maintaining service quality standards ...

Description · WFM Analyst · Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure ...

The Workforce Management Analyst will be responsible for supporting optimal staffing strategies and analyzing workforce trends. · Posting agreed-upon schedules · Managing the Scheduling mailbox. Responding to requests within the targeted SLA. · ...

The candidate will be responsible for scheduling in an international process using various tools such as IEX, VERINT, AVAYA, Genesys. · WFM Scheduling International BPO Exp Mandatory. · ...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. · What ...

We're seeking an experienced Lead WFM Analyst to join our Workforce Management team. · Scheduling staff to meet service level agreements · Managing real-time queues and making adjustments as needed · Collaborating with forecasting teams to match staff numbers and skills with fore ...

This role involves leading small delivery management projects independently. The candidate will create and maintain project plans, track expenses, and serve as the key point of contact for clients. They will also implement defined solutions based on client requirements and busine ...

This role involves leading small delivery management projects and collaborating with clients to ensure clear communication and expectation management. · ...

Amex GBT is seeking an experienced and detail-oriented Lead WFM Analyst to join their Workforce Management team.We are looking for a professional with minimum 8 years call centre experience and strong analytical skills to lead a team of WFM analysts and collaborate cross-function ...

The Workforce Management and MIS function acts as the strategic resource and data intelligence hub for our operations vertical. · As a Senior Analyst, you will move beyond standard reporting to take ownership of complex forecasting, planning, and MIS tasks.Develop accurate forec ...