Customer Care Executive - Noida, India - Indusoot Astro Pvt Ltd
Description
Selecting and hiring new staff.- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
Salary:
₹10, ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
Ability to commute/relocate:
- Noida ,
Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
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