Customer Support Associate - Thane, India - Tanika Tech Jewels Pvt Ltd

Description

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Company
Tanika Tech Jewels Pvt Ltd is a Marketing Technology for Jewellery Businesses. It builds an
automation ecosystem to make marketing, sales, communication and customer engagement easier
and efficient to manage from a single dashboard through its brand ''

support position. Technical support officers troubleshoot technical issues, provide timely customer
Moreover, technical support officers need to talk to customers directly, as well as create written
documentation, requiring excellent written and verbal communication.

Technical Support Specialist Responsibilities:

• Assist with software installations;
• Become a Software Product Specialist;
• Assist in testing of new and existing software;
• Assess and identify client issues and challenges;
• Provide internal support to understand customer requirements;
• Assist customers and manage scheduling, ticketing, reporting, and end of day processing;
• Test, reproduce, research, document any software defects to be passed to development in

the incident tracking software;

• Remotely connect to customer workstations to troubleshoot software related issues;
• Document customer issues and resolutions in the incident tracking software;
• Document frequently asked customer queries, make & update documentations.

Technical Support Specialist Requirements:

• Problem breakdown methods;
• Create/obtain relevant technical information;
• Typing proficiency: 40+ wpm;
• Ability to manage concurrent tasks throughout a given work day
• Excellent communication skills, both verbal and written;
• Knowledge and understanding of software development tools a plus;
• Knowledgeable with Office, Asana, Slack, Zoho & other tools
• Effective analytical ability, particularly in a technical environment;
• Strong organizational skills;
• Experience understanding Digital marketing and basic html, css preferred;
• Effective decision making and problemsolving skills involving troubleshooting basic to

moderate issues;

• Excellent written and verbal communication skills;
• Excellent interpersonal skills.
• Ready to take ownership

CTC to 4 Lakh Per annum as per experience and skillsets desired for this position.


Job Types:
Full-time, Fresher


Salary:
₹15, ₹20,000.00 per month


Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Customer service (preferred)

- total work (preferred)


Language:

• English (required)
• Hindi (required)

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