Iata Ticketing Agent - Mumbai, India - ARCON TechSolutions

Description

A Ticketing Agent is responsible for providing efficient and professional ticketing services to our staff, ensuring accurate booking and issuance of tickets for various modes of transportation, such as airlines, trains, buses, etc.

They are responsible for efficiently managing both ticketing and hotel reservation processes for our employees.

The job involves working in a fast-paced environment, handling multiple tasks simultaneously, and communicating effectively with passengers, airline staff, and travel agencies.

Responsibilities:

Process ticket bookings and reservations for employees, ensuring accuracy and compliance with airline rules and regulations. Handle booking modifications, cancellations, and rebooking requests.

Calculate fares and provide pricing options based on airline rules, fare classes, routing, and applicable discounts or promotions.

Assist employees in selecting suitable hotel accommodations based on their preferences, budget, and travel dates. Utilize hotel booking systems to make reservations, check availability, and provide customers with options. Handle booking modifications, cancellations, and special requests such as room upgrades or additional amenities.

Maintain accurate records of all transactions, reservations, and customer interactions. Ensure compliance with data protection regulations and handle sensitive information securely.

Collaborate with airline representatives, travel agencies, and other departments to resolve ticketing issues, coordinate special services (e.g., wheelchair assistance, special meals), and ensure a smooth travel experience for passengers.

Liaise with other airlines for interline ticketing and re-accommodation purposes.

Stay updated with airline policies, industry trends, and ticketing software systems to maximize operational efficiency. Utilize ticketing tools and software effectively to streamline processes and minimize errors.

Process payment transactions, handle cash, credit card, or electronic payments, and reconcile accounts at the end of the shift. Maintain accuracy in financial transactions and ensure proper documentation of receipts and invoices.

Stay informed about visa requirements, travel advisories, and other relevant regulations to assist passengers accordingly.


Skills and Qualifications:
High school diploma or equivalent; additional certification in travel and tourism is a plus.

Prior experience in a customer service role, preferably in the airline or travel industry.

Excellent verbal and written communication skills, with a strong command of English (additional language proficiency is a plus).

Attention to detail and accuracy in processing bookings, fares, and financial transactions.

Good knowledge of geography, airline routes, and travel destinations.

Familiarity with IATA regulations, airline ticketing policies, and industry best practices.


Salary:
From ₹100,000.00 per year


Experience:

• TOTAL: 3 years (preferred)

Work Location:
In person


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