Jobs
>
Mysore

    Manager - Retail Franchisee Operations - Mysore division, India - Vodafone Idea Limited

    Vodafone Idea Limited
    Vodafone Idea Limited Mysore division, India

    6 days ago

    vodafone idea limited background
    Description

    Role

    Franchisee Lead

    Function / Department

    Retail

    Location

    Mysore

    Job Purpose

    Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

    Core Competencies, Knowledge, Experience

  • Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
  • Ensure and monitor quality of acquisition
  • Ensure availability of stock adhering to norms
  • Deliver overall revenue targets through channels
  • Achieve total target for up-selling and cross-selling
  • Facilitate roll-out of Frenchie Store (incl. selection of partners, location etc.) and meet expansion targets
  • Coach channel partners to improve efficiency, drive profitability and adherence to processes
  • Manage churn and customer satisfaction for walk-in customers at touch point
  • P&L management skills
  • Understanding of store management and customer relationship management
  • Leadership & people management skills

    • Must have technical / professional qualifications

    Graduate

    2-3 years of work experience in Retail Industry

    Store Management & Customer Relationship Management