Av Coordinator - Pune, India - KINLY
Description
Main Purpose of Position
The Media Service coordinator team have a dual role of on-site interface and link between the on and off site-based support teams/clients and provide a managed AV/VC booking/support service.
The role will also include an onsite point of contact to receive, handle and process user's queries, requests & complaints and a proactive management of all reported requests.
Main responsibilities
- Responsible for providing Media Services coordinator support between 07:00 & 19:00.
- Accurately record and deal with requests and queries made to Media Services.
- Manage the Media Services mailbox.
- Provide a video conference room booking service and be fully conversant with the Condeco Resource Booking, AV & VC booking procedures.
- Schedule, test, connect and monitor video conferences on the Codian video conference bridge.
- Monitor the video conference MXM gatekeeper and respond to system changes/alerts.
- Carry out first lines support & trouble shooting/real time diagnostic activities.
- Act as a primary contact for adhoc AV requests and be an excellent link between the clients and the Media Services technicians.
- Identify the different levels of support with emphasis on Senior Management (VIP's).
- Report all service shortcomings affecting the Media Service Helpdesk to the appropriate Manager.
- Maintain personal awareness of procedures relevant to Media Services, ensuring that changes are bought to the attention of the process owner.
- Deliver a high standard of service in accordance with the SLA's for Media Services.
- Deal with day to day administrative duties and any adhoc duties assigned by the Media Services Operations Manager.
- Continuously review Media Service procedures for improvements/modifications.
- Be fully conversant with H&S and First Aid procedures within 1CP
- To ensure mandatory compliance with information security policies, standards and procedures.
- An overall understanding of Service First and JTMS is preferable
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