Administrator - IT Product Support - Mumbai, India - MMC Corporate

MMC Corporate

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Helps to resolve issues, working with clients and peers (primarily internal), other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved.

Assists in troubleshooting activities to resolve simple issues reported by users, as well as troubleshoot system-triggered alerts and escalates issues to the appropriate technology groups.

Supports basic change management processes (i.e. Software Development Lifecycle and Change Management).

Ensures appropriate support documentations and knowledgebase is complete and maintained.