Storage, Backup and Replication Administrator- L2 - Bengaluru, India - Hewlett Packard Enterprise

Hewlett Packard Enterprise

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Storage, Backup and Replication Administrator

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

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Job Family Definition:
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_Management Level Definition:_

_Responsibilities:
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Evaluate unique or complex installations or configurations and make recommendations for resolution.
Articulate clearly in writing and verbally. Add case resolution to KMS.
Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
Develop partnership with and assist the Sales Pursuit team.

_Education and Experience Required:
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Vocational: apprenticeship/certification completion. May be technical or nontechnical. May include on

- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years.

Associate degree:
first attainable degree at the post-high school level.

Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.

13 years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.

_Knowledge and Skills:
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Excellent verbal and written communication skills in language to be supported.
Experience in troubleshooting in a technical environment.
Excellent analytical and problem solving skills.
Software and hardware knowledge of computing, storage and peripheral devices.
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. Esupport experience and knowledge.
Understand the customer to be an advocated for the customer.

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.