Process Associate - Noida, India - Genpact

Genpact

Verified Company

Noida, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

We are harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we are calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.

And as you help us create a better world, we will help you build your own intellectual firepower._

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Welcome to the relentless pursuit of better._

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Responsibilities:_

- _Back-office operations, exception management, investigate/ resolve system errors_
- _Allocate tasks to internal teams as per requested by the customer_
- _Provide support to UW (mail / chat) & resolve their queries on products/ offerings_
- _Manage system stop and provide approval as per company guidelines_
- _Handle policy issuance/ maintenance activities_
- _Communicate with customer (mail/ chat) & process their requests in systems_
- _Communicate (phone/ mail) with vendors/ partners to solve their queries_
- _Contact other insurance companies to seek prospect's existing insurance details_
- _Maintain customer records in internal systems_

Hiring setups_

- _Preference will be to have Knowledge of Insurance Contract & understand risk parameters_
- _Expertise in P&C Insurance_

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Qualifications we seek in you_
Minimum qualifications_

- _Graduate_
- _Good Communication

Both Written and oral_
Preferred Qualifications_

- _Sound knowledge of computers and MS office_
- _Good Communication skills_
- _Able to understand customer request_
- _Eye for Detail

High of accuracy_

- _Ability to handle clients and deal with them on an end-to-end basis - client calls, dashboards, team productivity, etc._
- _Taking escalation for resolving critical issues, understand end client impact; ensuring delivery and business continuity_
- _Good Logical reasoning ability_
- _Excel & PPT knowledge_

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Job_**_Process Associate_

_ Primary Location__India-Noida_

_ Schedule__Full-time_

_ Education Level__Bachelor's / Graduation / Equivalent_

_ Job Posting__Mar 13, 2024, 6:33:57 AM_

_ Unposting Date__Ongoing_