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Guest Relations Executive/front Office Executive - Bengaluru, India - Olive By Embassy

Olive By Embassy

Verified Company

Bengaluru, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Guest Relation Executive

Guest Relations Duties and Responsibilities.

Training and supporting office staff.
Schedule shifts for hotel staff
Ensure great customer experience.
Handle customer complaints
Conducting performance reviews with the front desk staff.
Generating reports and feedback for presentation to the general manager.
Verifies that accurate room status information is maintained and properly communicated.
Remote receptionist will have a thorough understanding of the equipment they're working with.
Remote receptionist will watch the video surveillance footage is it's being recorded.
Remote receptionist will be focused and observant so that whenever they witness something unusual, suspicious, or questionable they are able to make a detailed note of it and report the same.
If a Remote receptionist sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.
Remote receptionist would generate a report daily for each property.
Remote receptionist would have front office knowledge.
Full understanding of hotel PMS
Thorough understanding of front office SOP's
Check in, check out, early check, late check, room upgradation, etc.

Requirements:

04 years year's as front desk executives in 4/5star hotel
Hotel management degree.

Education:
BHM / Bsc

HM / DHM / MHM

Experience: 0-4 years

We are looking for someone who can join us on immediate / within a month.

Job Types:
Full-time, Regular / Permanent, Fresher

Salary:
Up to ₹35,000.00 per month

Benefits: