Agm-area Retail - Lucknow, India - Vodafone Idea

Vodafone Idea

Verified Company

Lucknow, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Lucknow, IN- Function: Retail- About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role
Area Retail Lead

**Job Level/ Designation
M2/ AGM

Function / Department
Retail

Location
Lucknow, UPE

Job Purpose

Drive and facilitate bestinclass customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA

- "1. TNPS target achievement

2. EQ LFS/

SFS :
achievement against target"
- "1. Postpaid

RGA :
Achievement against Target, through timely implementation of the infra build up plan and Project Parivartan

MNP as % RGA
Acquisition churn /T4M retention
Base upgrade revenue
Enterprise (nonmobility) revenue"
No. of profitable Large Format Stores
No. of profitable franchisees as per normative profitability grid (basis townclass)
Overall COCA/

RGA :
actual vs budget

Adherence to Cluster/Circle Retail Opex budget"

Key Result Areas/Accountabilities
"1. 100% HSW Compliance and Zero fatality

NIP Penetration:
%ge frontline earning at least 90% of target payout

Improve Gender balance in the team by 5% over LY
Reduction in Associate and FTE attrition

5. % of team completing recommended learning modules"

"1. App download for new activations

DID interactions

Activation of Digital Leads :
O2D efficiency, where applicable"

Core Competencies, Knowledge, Experience
Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications

Essential : Graduation
Regular
Desired : post graduation in business management/MBA

- work ex: - 7 years