Customer Support Voice Process Freshers - Coimbatore, India - Cartrabbit

Cartrabbit
Cartrabbit
Verified Company
Coimbatore, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Support Engineer - SaaS Products

About Cartrabbit


CartRabbit is a software-as-a-Service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide.

An entirely modern platform that takes you to the world-class product development workflow that promisingly meets customer needs and success.

CartRabbit is committed to maintaining a safe and productive work environment, and you will be a part of an awesome SaaS product development team and incredible benefits that include:

Great learning environment

Flexible working hours

Opportunity to work in a Product company in a vertical B2B niche SaaS.


Responsibilities:
Supporting Software Products

  • The job requires supporting software products for international customers in the US, UK, and Australia, who are native English speakers.
  • Engage proactively with customers using the engagement model based on the model laid out by the company.
  • Effectively communicate all products and their benefits to customer inquiries.
  • Ability to showcase product solutions with the best product fit. Understand how eCommerce businesses work
  • Work with internal crossfunctional teams (product, marketing, etc) to ensure customers' issues/solutions are addressed effectively
  • Understand the typical persona of customers from different countries.
  • Create tools and documents that help customers to use our products effectively.
  • Own two key metrics (Increase resolution rate & Customer Retention)
  • Use customer engagement tools like (Freshdesk, Intercom, etc) (Training will be provided to get familiar with the tools)

Requirements:


  • Strong written and verbal skills in the English language you should be able to speak and write in English fluently
  • Very Strong written and verbal /communication skills (ESSENTIAL)
  • Selfstarter who can own ongoing product support programs
  • Ability to report and share status on a timely / predefined interval
  • Flair communicates with customers proactively

Experience: 0 to 1yr

Job Location:
Coimbatore

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
Up to ₹300,000.00 per year


Benefits:


  • Flexible schedule
  • Food provided
  • Health insurance
  • Leave encashment

Schedule:

  • Day shift
  • Flexible shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Have you completed your graduation? Which year passout
  • Out of 5, how do you rate your written and verbal /communication skills (ESSENTIAL)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)
Customer Support Voice Process: 1 year (preferred)


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