Technical Support Manager - Gurgaon / Gurugram - Stellar Information Technology

    Stellar Information Technology
    Stellar Information Technology Gurgaon / Gurugram

    4 days ago

    Full time
    Description
    • Manage a team of technical support executives
    • Assist B2B customers regarding any variant of BitRaser software
    • Responsible for handling the Technical Support queries of the existing key customers.
    • Create and Execute SLA for response
    • Ensure that escalated issues are resolved timely
    • Work with R&D team to get bugs fixed on priority
    • Benchmark and Achieve Customer Satisfaction NPS
    • Conduct Team Training on regular basis to keep team up-to-date with newer technology and issues.
    • Assisting prospects in evaluation of the software as and when required.
    • Managing and handling closed accounts for efficient customer retention.
    • Log issues in CRM.
    • Maintain features and issue reports.
    • Desired Experience:A Total experience of years is required in handling B2B support.
    • Out of the total experience, minimum 50% experience must be in International Software/Hardware Support.
    • Key SkillsTechnical Skills: Good knowledge of computer hardware, IT infrastructure, networking, cloud platforms, cybersecurity and API.
    • Customer Handling Skills: Should have Empathy
    • Good Communication Skills Written and Oral
    • Team management skills: Should have handled a team and worked with different departments

    QualificationB.Tech/M.Tech/BCA/MCA ( Computer Science or IT ) / Diploma in Computer.

    • Job SkillsGood Communication
    • Technical Skills

  • Work in company

    Support Manager

    Only for registered members

    Manage and support client accounts via JIRA or similar ticketing system. · ...

    Gurugram

    1 month ago

  • Work in company

    IT Service/ Support Manager

    Only for registered members

    We are seeking an experienced IT Service Manager to oversee the delivery of IT services and ensure alignment with our business objectives. · Oversee the planning, execution, and optimization of IT service delivery processes. · Ensure all IT services meet quality standards and ser ...

    Gurugram

    1 month ago

  • Work in company

    Customer Support Manager

    Only for registered members

    Job Title: Customer Care / Customer Support Manager · Experience: 1 - 5 years · Male Candidates will be preferred. · Role Overview: · We are looking for a dynamic, customer-focused professional to independently manage customer support operations and ensure high-quality service de ...

    Gurugram ₹900,000 - ₹2,200,000 (INR) per year

    2 days ago

  • Work in company

    IT Service/ Support Manager

    Only for registered members

    We are seeking an experienced IT Service Manager to oversee the delivery of IT services and ensure alignment with our business objectives. · Service Delivery Management: · Oversee the planning, execution, and optimization of IT service delivery processes. · ...

    Gurgaon, Haryana

    1 month ago

  • Work in company

    Customer Support Manager

    Only for registered members

    We are seeking an experienced Customer Support Manager to oversee service operations, handle client escalations, and ensure timely resolution of service calls related to Multifunction Printers and Office Automation equipment. · Key Responsibilities: · Manage and monitor daily ser ...

    Gurugram ₹900,000 - ₹2,200,000 (INR) per year

    2 weeks ago

  • Work in company

    Manager - Technical Support

    Only for registered members

    · About us · Exotel is one of Southeast Asia's largest cloud telephony companies. We aim to change the way enterprises look at customer communication. We build the best-in-class communication products that power the companies of today and tomorrow. Our technology enables custome ...

    Gurugram

    1 week ago

  • Work in company

    Support Delivery Manager

    Mobile Programming

    Support delivery of corporate IT services at the company by delivering the local part of the corporate service process defined by IT AS (IT Application service) or IT IS (IT infrastructure service) · Implement & deliver additional local IT services to meet local company requireme ...

    Gurgaon / Gurugram Full time

    4 days ago

  • Work in company

    Technical Support Manager

    Stellar Information Technology

    Key Deliverables: · Manage a team of technical support executives · Assist B2B customers regarding any variant of BitRaser software · Responsible for handling the Technical Support queries of the existing key customers. · Create and Execute SLA for response · Ensure that escalate ...

    Gurgaon / Gurugram Full time

    4 days ago

  • Work in company

    Client Support Manager

    Only for registered members

    Lead and mentor the Support team to deliver timely query resolutions. · Oversee end-to-end resolution of tickets. · Analyze tickets trends alongside product analytics to uncover recurring issues. · ...

    Gurugram, Haryana

    1 month ago

  • Work in company

    Product Support Manager

    Only for registered members

    About the Company · Spyne is revolutionizing automotive retail with Generative AI—and we're moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we're building the world's first AI-powered automotive retail ...

    Gurugram

    6 days ago

  • Work in company

    Client Support Manager

    Only for registered members

    About the company VMock empowers students and professionals worldwide with AI-driven personalized career guidance.We are an equal opportunity employer committed to diversity, equity, and inclusion for all. · Lead, mentor and manage the Support team to deliver timely accurate quer ...

    Gurugram

    1 month ago

  • Work in company

    Engineering Support Manager

    Only for registered members

    About Delhivery: · Delhivery is India's leading fulfillment platform for digital commerce. With a vast logistics network spanning 18,000+ pin codes and over 2,500 cities, Delhivery provides a comprehensive suite of services including express parcel transportation, freight solutio ...

    Gurugram

    1 week ago

  • Work in company

    Manager - Technical Support

    Only for registered members

    About us · Exotel is one of Southeast Asia's largest cloud telephony companies. We aim to change the way enterprises look at customer communication. We build the best-in-class communication products that power the companies of today and tomorrow. Our technology enables customer c ...

    Gurugram, Haryana

    1 week ago

  • Work in company Remote job

    Customer Support Manager

    Only for registered members

    We are seeking an experienced and customer-focused Client Relationship & Service Manager to manage and nurture relationships with HNI and Ultra-HNI clients. · ...

    Gurugram, Haryana

    1 month ago

  • Work in company

    Customer Support Manager

    Only for registered members

    The Customer Support Manager will lead a team of customer support representatives and oversee daily support operations across channels. · Lead, coach and develop a team of customer support representatives · ...

    Gurugram, Haryana

    1 month ago

  • Work in company Remote job

    Customer Support Manager

    Only for registered members

    Role Overview · We're looking for a seasoned, proactive, and customer-obsessed professional to lead our customer support function and elevate the overall experience we deliver. As a growing kids' lifestyle D2C brand, our goal is to bring joy and ease to every parent's shopping jo ...

    Gurugram, Haryana ₹900,000 - ₹2,200,000 (INR) per year

    3 days ago

  • Work in company

    Manager, Product Support Incident Management

    Only for registered members

    The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution. · You will be reporting to the Trust & Safety India Operations Manager. ...

    Gurugram, Haryana, India

    3 days ago

  • Work in company

    Manager, Product Support Incident Management

    Only for registered members

    We're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together from anywhere in the world and on any device. · ...

    Gurugram Full time

    3 weeks ago

  • Work in company

    Assistant Manager, Bid Support

    Only for registered members

    JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory consultancy expertise technology for our clients. · Develop / update / maintain proposal baseline ...

    Gurugram, HR Full time

    1 month ago

  • Work in company

    Manager, Product Support Incident Management

    Only for registered members

    We're on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. · ...

    Gurugram, Haryana

    3 weeks ago

Jobs
>
Technical support manager
>
Jobs for Technical support manager in Gurgaon