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    SAP Functional Consultant, Sr - hyderabad, India - Stefanini

    Stefanini
    Stefanini hyderabad, India

    6 days ago

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    Description

    Responsibilities:

    1. Application Management:

    Lead the Application Management Services for SAP OTC, ensuring the stability, availability, and performance of the system.

    Manage day-to-day operations, incident resolution, service requests and Problem Mangement related to SAP OTC.

    2. Enhancements and Upgrades:

    Collaborate with clients to understand business requirements and propose enhancements to SAP OTC functionality.

    Lead the planning and execution of SAP OTC upgrades and patches.

    3. Problem Resolution:

    Investigate and resolve complex issues related to SAP OTC functionality, working closely with technical teams and stakeholders.

    Implement preventive measures to minimize recurring issues and improve system reliability.

    4. Performance Monitoring:

    Implement monitoring tools and processes to ensure the optimal performance of SAP OTC.

    Proactively identify and address performance bottlenecks.

    5. Change Management:

    Assess the impact of changes on SAP OTC functionality and collaborate with change management teams to ensure smooth implementations.

    Provide guidance on best practices and potential risks associated with changes.

    6. Documentation and Reporting:

    Maintain detailed documentation of SAP OTC configurations, issues, and resolutions.

    Generate regular reports on system performance, incidents, and service levels for management and clients.

    7. Client Relationship Management:

    Build strong relationships with clients, understanding their business needs, and providing strategic advice on SAP OTC solutions.

    Act as a trusted advisor to clients in matters related to SAP OTC functionality.

    8. Team Leadership and Mentorship:

    Provide leadership to the AMS team, offering guidance, coaching, and mentorship to junior consultants.

    Foster a collaborative and innovative work environment.

    9. Must have Hands on Technical Skills:

    Variant Configuration

    Complex Pricing Configuration

    Warranty Management

    Service Orders

    Job Requirements Details:

    Qualifications:

    Bachelor"s degree in Information Technology, Business, or related field.

    Extensive experience (X+ years) as an SAP OTC Functional Consultant, with a focus on Application Management Services.

    Proven expertise in SAP OTC modules, including configuration, enhancements, and upgrades.

    Strong understanding of ITIL principles and application support best practices.

    Excellent communication and interpersonal skills.

    Ability to lead and mentor a team of consultants.

    Problem-solving skills and the ability to thrive in a fast-paced environment.

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