Bmc-helix Remedy - Bengaluru, India - Vega Intellisoft

Vega Intellisoft

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Well versed with ITSM Process & Remedy Tool.
Needs to have good knowledge in ITSM and ITIL process.
Needs to have handson experience in customization.
Needs to have handson experience in troubleshooting and shall be able to fix issues immediately.
Needs to have handson experience in CMDB, integrations and AR System configurations.
Needs to have knowledge on B2B framework development.
Needs to have handson experience in ITSM modules (IM, PM CM, SRM modules, CMDB, Smart Reporting, DevOps solutions etc.)
ITIL V3 Foundation certification
Knowledge of help desk operations and fundamentals
Handson experience with Remedy ITSM Suite administration and development
Accurate and timely reporting of all MIS to Operations, Senior Management and other customers.
Develop and establish operating policies, ITIL practices, internal controls and best practice approaches for computing and information technology systems / services
Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement
Good understanding of foundation Data Design and Data Load
Coordination and management of Major Incident Management process activities
Ability to identify problems at an early stage and solve them effectively
Preparation of forecasts, and evaluation of the actual impact of changes
Identify, analyze and prepare risk mitigation tactics
Ensuring timely handling of all service requests submitted to the Service Desk

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Well versed with ITSM Process & Remedy Tool.
Needs to have good knowledge in ITSM and ITIL process.
Needs to have handson experience in customization.
Needs to have handson experience in troubleshooting and shall be able to fix issues immediately.
Needs to have handson experience in CMDB, integrations and AR System configurations.
Needs to have knowledge on B2B framework development.
Needs to have handson experience in ITSM modules (IM, PM CM, SRM modules, CMDB, Smart Reporting, DevOps solutions etc.)
ITIL V3 Foundation certification
Knowledge of help desk operations and fundamentals
Handson experience with Remedy ITSM Suite administration and development
Accurate and timely reporting of all MIS to Operations, Senior Management and other customers.
Develop and establish operating policies, ITIL practices, internal controls and best practice approaches for computing and information technology systems / services
Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement
Good understanding of foundation Data Design and Data Load
Coordination and management of Major Incident Management process activities
Ability to identify problems at an early stage and solve them effectively
Preparation of forecasts, and evaluation of the actual impact of changes
Identify, analyze and prepare risk mitigation tactics
Ensuring timely handling of all service requests submitted to the Service Desk