- Passionate: Heartfelt support drives client success. Employee passion empowers exceptional service. Stakeholder passion fuels loyalty and profit.
- Remarkable: Excellence defines our interactions. Boundary-pushing yields remarkable solutions. Remarkable experiences boost value.
- Committed: People drive commitment to success. Support breeds a dedicated workforce. Commitment fuels loyalty and growth.
- Innovative: Pioneering fresh customer possibilities. Innovation thrives in our creative culture. Innovative solutions create value.
- One Team: Greatness springs from teamwork. Collaboration fuels growth. Unity maximizes success.
- Maintain 95% customer approval rating.
- Maintain 95% adherence to Softengine Service Level Agreement.
- Resolve Zoho tickets promptly.
- Execute and improve customer service strategy.
- Analyze, troubleshoot, and resolve problems efficiently.
- Create training and technical support documentation.
- Recommend procedural improvements to prevent recurring issues.
- Collaborate with cross-functional teams.
- Bachelor's degree in relevant field.
- Strong technical problem-solving skills.
- Excellent communication and interpersonal skills.
- Prior experience in customer support role.
- Familiarity with Zoho or similar ticketing systems preferred.
- Softengine utilizes background screening and reference checks per the company's hiring protocol
- Paid time off
- 8-hour shift, Monday to Friday
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Technical Service Consultant - india, India - Softengine, Inc.
3 weeks ago
Description
Job DescriptionThis is a remote position.
About Softengine, Inc.:Softengine, Inc. is your Partner, pioneering ERP Cloud-based solutions for optimized businesses. With a legacy of innovation, we're expanding partnerships and driving tech advancements. Our transparent consulting approach tackles unique challenges, fostering strong relationships and shared success.
Mission:
Our mission is to empower every customer with an ERP ecosystem that accelerates their success
Vision:
Softengine is committed to ethical consulting, while ensuring the continued success of both our clients and our organization.
Core Values:
Are you passionate about providing exceptional customer service and resolving technical issues efficiently? Softengine, Inc. is seeking a dedicated Technical Service Consultant to join our team.
Job Description:
Seeking a meticulous Technical Service Consultant to join our dedicated team. As a Technical Service Consultant, you'll play a crucial role in ensuring prompt resolution of client issues and optimizing customer satisfaction.
Key Functions:
Our working environment promotes a strong team-based spirit driven to make customers happy by providing excellent implementation and services and ensuring that every employee achieves their goals.
Other Details:
Bachelor's degree in relevant field. Strong technical problem-solving skills. Excellent communication and interpersonal skills. Prior experience in customer support role. Familiarity with Zoho or similar ticketing systems preferred.
