IT Administrator - Hyderabad, Telangana, India - AIMS360

Description

AIMS360 is looking for top IT talent to join our growing team.

As a systems admin you will initially start out on our hardware/software helpdesk and progress to more complex problem solving.

Your day to day will vary and may include the following:

• Identify, diagnose, and resolve customerreported issues covering customer IT infrastructure.
• Provide oneonone enduser problem resolution over the phone, and via remote access.
• Perform routine preventative maintenance on IT equipment, including but not limited to:

firewalls, servers (hosts and virtual, on-premises and cloud), network equipment, laptops, printers.

• Document all technical procedures and user guides including configuration, implementation and asset documentation of IT hardware and processes.
• Participate in "oncall" rotation for escalation of issues.
• Perform network and workstation hardware installation, maintenance and upgrades coordinating with staff, customers, and vendors.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Audit help desk tickets and ensure established service levels are being met.
• Support VOIP System which includes softphones, mobile app and physical phones.
• Office 365 Management and troubleshooting.
• Create reports of vulnerable systems and Helpdesk metrics.
• Associates degree, bachelor's degree or workrelated experience.
• 5+ years of handson experience in Help Desk support for office users and remote environments.
• Exceptional handson and phone customer service skills allowing for a positive customer service experience with endusers/customers.
• Knowledge of Windows and Mac OS, Windows Server, Hyper-V, firewalls, and routers.
• Knowledge of the following technologies/vendors: Microsoft Office Suite / Office 365, and Active Directory
• Knowledge of the following Microsoft Azure cloud services and Virtual machines
• Ability to work in a team and communicate effectively
• Fluency in English

Bonus points if you have:

• Certifications in PC/Server related areas such as A+, Network+, Microsoft Certified Professional (MCP), Microsoft Technology Associate (MTA).
• Experience with PowerShell or other scripting language.
• Solid understanding of fundamental network design and operation