Reservation Executive - Ahmadnagar, India - St Laurn The Spiritual Resort

St Laurn The Spiritual Resort

Verified Company

Ahmadnagar, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Educational Qualification:
Hotel Management degree or Diploma.

Experience: 3 to 5 years of Experience in Front Office Department.

Roles & Responsibilities:

Should worked in IDS Software Compulsory.
Good Communication Skills and Leadership skills.
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guestrelated issues.
Process all guest checkins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon checkin (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate soldout situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for checkin. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
Anticipate and address guests service needs
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Ensure adherence to quality expectations and standards.