Emt Ii - Noida, India - Stefanini, Inc

Stefanini, Inc

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

As an EMT resource, you will have responsibilities of the Level 1 Technician primarily working on server & infrastructure monitoring.

You will be the first point of contact for all infrastructure monitoring including escalations but not limited to incidents and requests in a fast-paced professional environment.

You will monitor, create & triage incidents. Good to have troubleshooting skills on Windows Server 2008/2012. Create documentation for team & SOPs for easing out tasks & help resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

Expertise in Server & infrastructure monitoring.
Should have excellent written and verbal communication.
Good Exposure to ticketing tools (SNOW,JIRA, Cherwell etc.)
Understanding of ITIL is a must.
Good troubleshooting skills on Windows/Linux OS.
Excellent understanding of Infrastructure monitoring (Server, Disk, CPU, Memory alerting & reporting.
Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM/SolarWinds).
Administration of monitoring tools would be good to have skill.

Job Responsibilities:

Utilize advanced hardware and software troubleshooting knowledge to support users.
Install, configure and do regular maintenance of servers on Windows and Linux platforms.
Act as Liaison between client and service or hardware provider.
Define, write and maintain documentation on IT infrastructure and best practices of the client.
Participate in rotating schedule and monthly maintenance activities like server patching would be helpful.

Provide restorative or maintenance actions to resolve end-user issues

Escalate problems to the next level of support when necessary

Ability to work a 24 x 7 X 365 environment

Passion, ambition and drive to work in an extremely demanding customer service environment

Demonstrated ability to work under pressure

Outstanding communication skills and a distinct passion for serviceIT knowledge or a completed apprenticeship

Outstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution

Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally

Basic support knowledge of:
MS Windows & understanding of working of various Infrastructure technical verticals

Good judgment skills with a strong sense for urgency and attention to detail

Requirements:

Minimum of 2+ years of IT Infrastructure monitoring experience, in server monitoring preferred.

Knowledge regarding MS Windows & MS Office 2007/Office 2013, understanding on Windows Active Directory

Excellent verbal and written communication skills

Excellent documentation skills

Ability to complete special projects/assignments with mínimal supervision

Team and customer-oriented attitude

Shift flexibility performing services for a 24 x 7 x 365 Global customer

Outstanding attendance and schedule adherence