Customer Relationship Executive - Delhi, India - Classique Events

Description

About Us:

Classique Events is a leading event management company specialising in creating extraordinary client experiences. Our passion for innovation and commitment to excellence has built a strong reputation in the industry. As we continue to grow, we are seeking a skilled and enthusiastic Customer Relationship Manager to join our team.


Responsibilities:

• Develop and maintain strong relationships with clients, acting as the main point of contact for their inquiries, concerns, and requests.
• Proactively engage with clients to understand their needs, goals, and expectations, ensuring their requirements are met effectively and efficiently.
• Provide expert guidance and recommendations on event planning, logistics, and execution, serving as a trusted advisor to clients.
• Collaborate closely with internal teams, including event coordinators and vendors, to ensure seamless service delivery and exceed client expectations.
• Anticipate and resolve potential issues or conflicts, demonstrating strong problemsolving skills and a customercentric approach.
• Conduct regular checkins with clients to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Stay updated on industry trends and market developments, identifying opportunities to enhance the customer experience and drive business growth.
• Maintain accurate and comprehensive customer records, utilizing CRM systems effectively.

Requirements and Qualifications:

• Bachelor's degree in a relevant field or equivalent practical experience.
• Excellent verbal and written communication skills, with a strong emphasis on active listening and clear articulation.
• Proven experience in customer relationship management or a related role, preferably in the events or hospitality industry.
• Strong interpersonal skills, with the ability to build rapport and establish trust with clients from diverse backgrounds.
• Exceptional organizational and time management abilities, with the capacity to handle multiple priorities and deadlines.
• Proficiency in using CRM software and other relevant tools to manage and track customer interactions.
• A passion for delivering exceptional customer service and a dedication to exceeding client expectations.
• Ability to work independently as well as collaboratively within a teamoriented environment.

How to Apply:


Job Types:
Full-time, Part-time, Fresher

Part-time hours: 40 per week


Salary:
From ₹6,000.00 per month


Benefits:

• Flexible schedule

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• South Delhi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

• Customer service: 1 year (preferred)

Language:

• English (required)

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