Tele Caller Executive - Hyderabad, India - Evega technologies

Evega technologies

Verified Company

Hyderabad, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Responsibilities

Cold call people by gathering and using a phone directory to solicit article contributions.
Answer incoming calls from authors, editors, reviewers, etc.
Develop and use scripts to provide information about the journal's features, publication prices, etc., and present the journal's benefits to the patrons.
Ask pertinent questions to understand the patron's requirements.
Persuade the patron to opt for our journals by demonstrating how our services meet their needs.
Record the client's personal information accurately in a computer system.
Deal with complaints or doubts to safeguard the journal's reputation.
Go the "extra mile" to meet quota and facilitate future incoming clientele.
Keep records of calls and useful information.
Manage a large number of incoming and outgoing calls in a timely manner.
When dealing with different journals and lines of business, create customised "scripts" and follow communication.
Identify clients' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Seize opportunities to upsell when they arise.
Build sustainable relationships and engage regulars by going the extra mile.
Keep records of all conversations in our database in a comprehensible way.