- Process and respond to emails and Phone calls received from publishers in Portuguese and English
- Respond to queries sent to the KDP forums
- Investigate payment concerns brought up by English and Portuguesespeaking customers
- Route legitimate payment concerns to Accounts Payable
- Reprocess stuck books through the system
- Route issues and bugs that need engineering expertise to the development teams
- Remove content as it is identified by the QA team
- Notify vendors that their content has been removed
- Maintain and improve a knowledge base with unique vendor requests and their solutions
- Work on developing canned responses for common questions
- Work with operations manager in documenting process flows
- B2 certification in Portuguese.
- Must be fluent in Portuguese and English in written and verbal communication
- Experience in a technical support process, especially for web enabled software products or services is highly preferred.
- Excellent verbal communication skills required in both English and Portuguese. Must be able to interact with an external party like customers and suppliers comfortably
- Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
- Basic familiarity with web technologies and HTML is highly desirable
- Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
- Detailoriented and processfocused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- Additional computer skills certifications in web technologies are preferable.
- Experience in a technical support process, especially for web enabled software products or services is highly preferred.
- Experience in email customer service.
- Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably.
- Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
- Basic familiarity with web technologies and HTML is highly desirable
- Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
- Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- College graduates preferred, not mandatory.
-
Service Operations Associate
5 days ago
CyberArk Hyderabad, Telangana, IndiaDate: Apr 15, 2024- Location: India, Hyderabad- Job Category: · - Department: Go To MarketService Operations Associate · **About CyberArk**: · **Job Summary**: · The Service Operations Associate provides user access and resource scheduling support to CyberArk customers and partne ...
-
Customer Service Associate
2 days ago
Spotlight Career Consultant Hyderabad, India**Hiring for customer service associate for an MNC for Hyderabad location** · **Requirement-** · **Experience · - 0.6 to 5 yrs into customer service (voice international process)** · **Education · - Any graduate** · **Excellent communication skill** · **Salary**: Up to ₹400,000.0 ...
-
Customer Service Associate
1 week ago
Amazon Hyderabad, India**Role**:Customer Service Associate**Job Type**: Seasonal · - **Location**:Hyderabad · - Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is whe ...
-
Service Desk Associate
1 week ago
Unisys Hyderabad, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
-
Service Desk Associate
1 week ago
Bangalore Strategic Solution Hyderabad, Telangana, India**Designation** · **Service desk Associate** · **Language: English (Read + Write + Speak)** · **Type Of Support: Voice process** · **Shift Pattern: Rotational Shifts (Includes Night Shift 24/7)** · **Week Off Pattern: 2 week off not necessarily to be Sat & Sun can be any 2 days i ...
-
Guest Service Associate
1 week ago
HARLEY'S Fine Baking Hyderabad, India**Designation**: Guest Service Associate · **Office Location**:Nanakramguda (Hyderabad) · **Qualification**: Any (Under Graduate or Graduate) · **Salary**:Negotiable as per Expertise and Market Norms. · **Responsibilities**: · 1. Respond to customer queries by resolving issues in ...
-
Customer Service Associate
4 days ago
Triedge Solution Hyderabad, IndiaPosition**:Customer Service Associate (ONLY FOR WOMEN)** · SALARY: per year · Location: Hyderabad · JOB ROLE:Internship experience required. · **Salary**: ₹250, ₹410,000.00 per year · **Benefits**: · - Provident Fund · Supplemental pay types: · - Performance bonus · Ability to co ...
-
Service Desk Associate
1 week ago
Unisys Hyderabad, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
-
Customer Service Associate
1 week ago
IntouchCX Hyderabad, India**About the Job**:Are you a customer service professional with an interest in technology? If so, this could be the role for you We are looking for a self-motivated individual with an excellent technical background. Our Technical Support Associates will provide Multi-level assista ...
-
Financial Service Associate
22 hours ago
Wisecor Services Pvt Ltd Hyderabad, IndiaDesignation: Financial Service Associate - Financial Services · Role/Functional Area: Sales/Business Development · - Banking and Insurance sector · MBA ( Marketing / Finance ) Freshers will also be preferred · Experience: 0.6 year - 2 years · Salary Range: As per industry standar ...
-
Service Desk Associate
1 week ago
Unisys Hyderabad, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
-
Guest Service Associate
5 days ago
Novotel Hyderabad Airport Hyderabad, IndiaPrimary Responsibilities · - Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors · - Maintain high standards of customer services at the Reception desk so that customers' expectations are consistentl ...
-
Guest Service Associate
1 week ago
Novotel Hyderabad Convention Centre Hyderabad, India**JOB DESCRIPTION**: · **Primary Responsibilities** · **Operation** · - Attend daily briefings and takes on daily assigned tasks · - Understand the difference in guest levels (VIPs) and Room Categories · - Clean and maintain areas of responsibility according to standards and proc ...
-
Associate, Customer Services
4 days ago
VARITE INDIA PRIVATE LIMITED Hyderabad, IndiaRESPONSIBILITIES · - Directs customer calls to the proper location and department · - Prioritizes calls and escalates appropriate customer issues · - Adheres to product specific guidelines, procedures, and best practices · - May be required to work overtime, alternative work sche ...
-
Guest Service Associate
1 week ago
Novotel Hyderabad Airport Hyderabad, IndiaPrimary Responsibilities · - Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. · - Welcome the guests by greeting them as per the standards. · - Any matter which may affect the interests of Novote ...
-
Guest Service Associate
1 week ago
Marriott International, Inc Hyderabad, Telangana, India**Job Number** · **Job Category** Housekeeping & Laundry · **Location** Marriott Executive Apartments Hyderabad, Level 10 SLN Terminus Survey No 133, Hyderabad, Telangana, India VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type* ...
-
Guest Service Associate
1 week ago
AccorHotel Hyderabad, IndiaCompany Description · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with ...
-
Financial Service Associate
1 week ago
impetusON pvt ltd Hyderabad, Telangana, India**Business Targets**:Achievement of business targets for all financial products as defined and agreed upon. · - Meet customers to sell all financial products · - Meet & counsel Walk -in & DSA customers who have been referred to him / her by HDFC Limited · - Influence customers to ...
-
Client Services Associate
4 days ago
Ebani Advertising Hyderabad, IndiaClient co-ordination and Handling Key Accounts & Nurturing Business Relationships, · - Brand Life Cycle Planning & Management, · - Sales, Up selling, Cross-Selling of Services, · - Plan and execute projects end to end (Starting from briefs to reports to billing), · - Conduct mark ...
-
Customer Service Associate
1 week ago
India manpower Solutions (IMS) Hyderabad, Telangana, India**Job Types**: Full-time, Permanent, Fresher · **Salary**: ₹15, ₹21,000.00 per month · **Education**: · - Bachelor's (preferred) · **Experience**: · - total work: 1 year (preferred) · - Customer service: 1 year (preferred) · **Language**: · - English (preferred) · - Hindi (prefer ...
Customer Service Associate - Hyderabad, India - ADCI - Tamil Nadu
Description
Customer Support Specialist - Kindle Direct Publishing (Portuguese-Speaking)Overview:
Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store.
The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store.
The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly.
Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.
Responsibilities:
Responsibilities:
Process and respond to Emails and Phone calls received from publishers in Italian and English
Respond to queries sent to the KDP forums
Investigate payment concerns brought up by English and Italian-speaking customers
Route legitimate payment concerns to Accounts Payable
Reprocess stuck books through the system
Route issues and bugs that need engineering expertise to the development teams
Remove content as it is identified by the QA team
Notify vendors that their content has been removed
Maintain and improve a knowledge base with unique vendor requests and their solutions
Work on developing canned responses for common questions
Work with operations manager in documenting process flows
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS