Service Desk Associate - Hyderabad, Telangana, India - Bangalore Strategic Solution

Bangalore Strategic Solution
Bangalore Strategic Solution
Verified Company
Hyderabad, Telangana, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Designation

Service desk Associate

Language:
English (Read + Write + Speak)

Type Of Support:
Voice process

Shift Pattern:
Rotational Shifts (Includes Night Shift 24/7)

Week Off Pattern: 2 week off not necessarily to be Sat & Sun can be any 2 days in a week Work place: Bangalore, Pune, Hyderabad, Chennai, Coimbatore

Experience: 2+Years

  • Acts as single point of contact for all IT related issues.
  • Provides status and updates on tickets to authorized users
  • Adherence to policies and procedures, closure of open calls after resolution.
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Identifying the issue and categorizing / prioritize the incident

Salary:
₹250, ₹550,000.00 per year


Shift:

  • Rotational shift

Education:


  • Bachelor's (required)

Experience:


  • Technical support: 3 years (required)
- total work: 3 years (required)


Work Location:
In person
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