Chief Operating Officer - Bengaluru, Karnataka, India - Gainwell Technologies LLC

Gainwell Technologies LLC
Gainwell Technologies LLC
Verified Company
Bengaluru, Karnataka, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Summary:

Manages and oversees the operations of small to medium sized account programs.

Supports the business objectives of clients and the company by managing governance execution, process development and maintenance, project integration and account performance monitoring.

Manages global integrated client-facing performance measurement and reports, and establishes governance and related processes


Your role in our mission:


Essential Job Functions

  • Builds and maintains an account program management office that operates at the account level.
  • Executes account management systems according to policy, and enforces adherence to company methodology to manage account performance.
  • Administers account reviews on behalf of account executives.
  • Establishes relationships with account executives and client management by demonstrating advocacy for the client expectations and goals.
  • Supports timely and accurate communications to the clients regarding the various aspects of the accounts.
  • Implements governance based upon account management models that operate at the client account level.
  • Manages and coordinates client project reporting.
  • Chairs internal project integration meetings and project management meetings.
  • Manages and tracks view of cost, revenue and financial impact milestones against the account economic goals of the contract to ensure accuracy.
  • Tracks and reports consumption of internal project costs and client charges for small to medium sized accounts in accordance with the terms of the contract.
  • Drives and administers account level demand forecasting processes.
  • Participates in managing account standardization objective efforts across organizational boundaries.
  • Selects and hires employees.
  • Trains and evaluates employees to enhance their performance, development, and work product.
  • Addresses performance issues and makes recommendations for personnel actions.
  • Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
  • Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances.

Basic Qualifications:


  • Bachelors degree in business administration, computer science or related field preferred
  • Nine years of program office management, account management or related experience
  • Five or more years of leadership or supervisory experience
  • Experience working with management implications of various forms of financial data
  • Experience working with project/program management office concepts
  • Experience working with account management principles and practices
  • Expert level Microsoft Excel skills.

Work Environment:


  • Hybrid environment
  • Frequent evening or weekend work and oncall work.
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