Unloading Executive - Panvel, India - JFK Transporters Pvt Ltd

JFK Transporters Pvt Ltd

Verified Company

Panvel, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Title:
Unloading Supervisor - Communication Specialist

Location:
Panvel, MH

Responsibilities:

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Communication Hub:

Serve as the primary point of contact for drivers, brokers, and clients regarding unloading operations.
Conduct constant and clear communication via phone to coordinate and manage unloading activities.

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Driver Liaison:

Coordinate with drivers to ensure timely and efficient unloading of freight at various locations.
Provide realtime updates and instructions to drivers regarding unloading schedules and procedures.
Make periodic followup calls to confirm that trucks have been successfully unloaded and loaded.

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Broker Engagement:

Communicate with freight brokers to confirm delivery schedules and address any discrepancies or issues that may arise.
Foster strong relationships with brokers to enhance collaboration and streamline communication channels.

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Client Interaction:

Engage with clients to gather specific unloading requirements and communicate any potential delays or changes to the unloading process.
Provide exceptional customer service by addressing client inquiries and concerns promptly and professionally.

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Problem Resolution:

Identify and resolve any issues related to unloading processes, including but not limited to scheduling conflicts, equipment malfunctions, or unforeseen challenges.
Collaborate with other departments to ensure a smooth resolution of problems impacting unloading operations.

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Documentation:

Maintain accurate and uptodate records of communication with drivers, brokers, and clients.
Generate reports on communication metrics and provide insights for continuous improvement.

Qualifications:

Experience in a communicationintensive role, preferably in the transportation or logistics industry.
Strong verbal communication skills with the ability to convey information clearly and persuasively.
Persistence and determination to achieve tasks and goals, even in challenging situations.
Excellent problemsolving skills and the ability to think on your feet.
Familiarity with transport management systems.
Exceptional organizational and multitasking abilities.
English & Hindi is a must (Marathi will be an advantage)

Preferred Skills: