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    Network Security SME - Bengaluru, India - 2060 DXC Technology India Private Limited

    2060 DXC Technology India Private Limited
    2060 DXC Technology India Private Limited Bengaluru, India

    2 weeks ago

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    Full time
    Description

    Job Description:

    Role: Security Engineer/ Consultant

    Primary Responsibilities:

  • Provide operational support for firewalls on multiple platforms across the client environment
  • Escalation point for complex technical issues.
  • Rotational weekend on-call to address critical issues. Ability to work weekends when necessary for scheduled tasks.
  • Responsible for bringing problems to a resolution within a timely manner.
  • Lead operational projects to completion working with other stakeholders (including vendors).
  • Drive the resolution of all priority issues including participation in technical assistance conference calls.
  • Support customers with process and technical questions related to daily operational work.
  • Build relationships with customers, other DXC teams, and vendors to provide exceptional service.
  • Lead continuous improvement initiatives to drive efficiency and automate processes within DXC Firewall Operations.
  • Knowledge on compliance and regulatory requirements to assist with security audits and assist in remediation of any Network Security related issues.

    • Additional responsibilities include:

  • Ensure firewall services and systems are always available and reliable.
  • Respond to and manage service issues and problems.
  • Responsible for awareness and compliance to policy and guidelines of the ISMS.
  • Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
  • Able to coordinate and work with on-site engineers during outage or critical situations.
  • Adhere to established incident management SLAs.
  • Able to document troubleshooting/process related documents for the team.
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