Front Office Associate - Bengaluru, India - The Paul Bangalore (Unit Paul Resorts & Hotels Pvt. Ltd.)

The Paul Bangalore (Unit Paul Resorts & Hotels Pvt. Ltd.)

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

He/she must be able to build good rapport with the customers and greet the customers when they enter the office overall building a strong relationship with the customers.

Handle customer requests promptly
It is the duty of a front office associate to keep a record on people who have come to the office. Maintain records of their queries /feedback.
Handling cash and also maintaining account records are one of the duties of front office associate.
Calling customers and confirming appointment is one of the duty of Front office Associate
Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through upselling room brands
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned