Service Desk Analyst - Mumbai, Maharashtra

Only for registered members Mumbai, Maharashtra, India

1 month ago

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Job summary

The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses.

Bullet points:

  • Ticket triage / categorisation / prioritisation / assignment.
  • Escalation of Major IT Incidents,
  • AD user record currency, network Share access, account provisioning / termination

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