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Andheri

    Customer Relationship Associate - Andheri, India - Savvy Search

    Savvy Search
    Savvy Search Andheri, India

    1 day ago

    Default job background
    Description

    Salary: 25-30K per month

    Location: Andheri West Mumbai

    Joining: Immediate

    Reporting Manager: General Manager

    Roles & Responsibility

    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels (Instagram/ website/ walk ins)
    • Responding promptly to customer inquiries in calls.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints in excel in an organized manner and presenting reports to Manager weekly. Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support.

    Interpersonal Skills required-

    Proactive , Self-driven, Self-Lerner, team player, ready to work in dynamic and challenging environment.

    Result oriented & willing to contribute and add value.



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