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Customer Service Representative - Noida, Uttar Pradesh, India - Leaf studios private limited

Leaf studios private limited

Verified Company

Noida, Uttar Pradesh, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About the internship

Understand the SOP, processes, and policies of the customer support department
Handle incoming calls received on our customer support number
Understand customer's problems with respect to the products (technical or non-technical), then accordingly provide correct troubleshooting (if available)
Ensure that the customer has provided all required details and filled out the required form to process the case further
Coordinate internally with different departments to resolve customer queries
Maintain call records and share the report with the DRI on a daily basis.
Schedule reverse pick-ups of faulty products from customer's addresses

Skill(s) required English Proficiency (Spoken)

Who can apply

1. are available for full time (in-office) internship

2. can start the internship between 17th May'24 and 21st Jun'24

3. are available for duration of 3 months

4. are from or open to relocate to Noida and neighboring cities

5. have relevant skills and interests

Other requirements

Immediate joiners are most welcome
Communication has to be very fluent
Monday through Saturday will be the working days, and the official timings are 10:00 am to 6:30 pm.