Customer Service Representative - Pune, India - Buzztag Media Pvt. Ltd.

Description

Customer care executives ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience.

• Customer Care Executives are usually hired by ITES/BPO organizations so that they work for their clients who have outsourced their business, or by companies themselves.
• Almost every industry is in a need
  customer care executiveto manage queries from their customers.

• A customer care executive tends to act as a linkman between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Develops a strong relationship with their customers and generates trust with an open and interactive communication.
• Acquire and validate information and providing it to the customers with full efficiency.
• Document or maintain records of each and every interactions with the customers for future evaluation.
• Setting up customer accounts and provide relevant information to them.
• Follow the procedure, guidelines provided and implement it while troubleshooting queries.

• Flexible schedule
• Food provided
• Leave encashment
• Paid sick time
• Paid time off

• Rotational shift

• Overtime pay

• AS SOON AS POSSIBLE TO JOIN
• WILLING TO DO THE NIGHT SHIFT?

• Diploma (preferred)

• Customer service: 1 year (preferred)
• Guest services: 1 year (preferred)
• Serving: 1 year (preferred)

• English (preferred)
• Hindi (preferred)
• Kannada (preferred)

• DOCUMENTS (preferred)

• Day Shift (preferred)
• Night Shift (preferred)
• Overnight Shift (preferred)

• 50% (required)