Customer Service Representative - Govindpuri, Delhi, Delhi, India - Bestal HR Pvt Ltd

Bestal HR Pvt Ltd

Verified Company

Govindpuri, Delhi, Delhi, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description for Call Center mentioned below

Job Description
Take inbound calls and collect data like patients details (pick and drop location, age, weight, disease, weight, special health supporting tools requirement)
Make Outbound calls to confirm schedule activity as vendor price and availability
Book and dispatch ambulance at accurate time with numerous follow ups

- collect payment as per organization norms

Take follow up for billing and remuneration
Take & Update feedback for the service improvement
Communicate with customers via phone and chat in a timely and accurate way
Provide knowledgeable answers to questions about a product, pricing, and availability
Follow up with customers to ensure their issues are resolved
Update our internal databases with information about issues and useful discussions with customers
Work with internal departments to meet customer's needs
Handle data entry in various platforms

Key Skills

Comfortable in voice /calling

Good computer skills, Excel & MS Word

Excellent interpersonal communication skills (Hindi & English)

High level of professionalism and adaptable

Must be available to work some holidays, weekends and rotational shifts

Strong problem solving abilities

Intellectual with good negotiation skills

Job Types:
Full-time, Permanent

Pay:
₹15, ₹20,368.99 per month

Benefits: