International Voice Proccess - Chennai, India - Boolean Staffing And Recruitment Solutions Pvt Ltd

Boolean Staffing And Recruitment Solutions Pvt Ltd
Boolean Staffing And Recruitment Solutions Pvt Ltd
Verified Company
Chennai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Technical Support Advisor


Qualification:

  • Graduate/Undergraduate in any discipline

Experience:

  • Min 1 year Experience in International voice

Skills & Ability:

  • Excellent communication skills. Spoken, written and rapport building.
Fundamental knowledge in OS & Networking with analytical skills

Fundamental knowledge of peripheral devices and routing

Good people management skills

Maintain basic knowledge of client products and/or services

Strong computer navigation skills and PC Knowledge

Logical & analytical skills

Work Activities related to the process:

  • Provide L1 to customers for client products and services offered on the client platform.
  • Interact with customers in a courteous and professional manner while maintaining a casual informal
voice.

  • Effectively understand and diagnose customer problems and use available resources to help resolve
issues.

  • Accurately and in detail document all customer interactions in the CRM.
  • Maintain follow up relationship with the customer until resolution

Language Requirements:

  • Excellent English

Job Type:
Regular / Permanent


Salary:
₹8, ₹30,125.04 per month


Schedule:

  • Monday to Friday
  • Night shift
  • UK shift
  • US shift

Experience:

- total work: 1 year (required)
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