Service Reliability Trainee - Kolkata, India - BT Group

BT Group

Verified Company

Kolkata, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Recruiter:
Shalini Singh

Hiring Manager:
Sidhartha Gupta

Career Grade:
F

Internal Closing Date: 01st August 2023

Why this job matters

The Engineering Enablement Advisor supports the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel assists activities and programs that enhance the organisation's customer facing engineering capabilities.
What you'll be doing
1. Supports the delivery of continuous assessments across a specified area of the organisation's field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.
2. Supports the deployment of tools that enable engineering teams to continue building and innovating.
3. Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery.
4. Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
5. Undertakes the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets.
6. Follows roadmaps for engineering capability, maturity, health and status updates ensuring the function's vision aligns with group strategy.
7. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.
The skills you'll need

Troubleshooting

Customer Service
Service Delivery
Process Standardisation
Escalation Management
Health & Safety
Issue Resolution
Continuous Improvement
Quality
Commercial Acumen
Data Analysis
KPI/Metric Monitoring
Technical Support
Incident Management
Our leadership standards

Looking in:

Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
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Owning outcomes
I take the right decisions that benefit the broader organisation

Looking out:

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
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Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making

Looking to the future:

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
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Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running.

We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do.

It's fundamental to our purpose:
we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen.

But you won't be alone:
we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.

Grab it.