International Customer Service Advisor - Shrirampur, India - Cybertoss Pvt Ltd

Cybertoss Pvt Ltd
Cybertoss Pvt Ltd
Verified Company
Shrirampur, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Role:
International Customer Service Advisor


Company Profile:
Our Company is a trusted premier ITES support and KPO partner in India.

With a commitment to excellence, we provide top-notch services includes digital marketing, E-commerce support, customer support, data management, and many more.

We provide technological services to the business houses located in the UK, USA, Australia & many other countries.


Job Location:
Serampore, Hooghly, West Bengal.


Shift:
Rotational Shift


Experience:
1 year(minimum)


Job Type - Onsite


Education - B.SC/M.SC/B.TECH/BBA/ MBA

**Job Responsibilities:
- *
  • Quick and attentive speaking with the clients.
  • Take ownership of customer issues.
  • Troubleshoot problems and drive resolutions.
  • Escalate unresolved issues to relevant internal teams.
  • Collect prompt and accurate customer feedback.
  • Document knowledge as solution articles.
  • Master the use of help desk software.
**Skills:
- *
  • Excellent English Communication is a must.
  • International client handling experience would get preference.
  • Competent technical knowledge.
  • Ability to multitask.
  • Attention to detail.
  • Ability to honor deadlines.
  • A proactive approach to support.
  • Minimum 2 years of work experience in the same domain is mandatory.
**Parks and Benefits:
- **-
Direct Employment:

  • Weekly 5 Days of Work:
-
On-Time Salary:

-
Performance Incentive:

-
Night Shift Bonus:

-
Paid Sick Leave

Salary:
₹12, ₹20,000.00 per month


Benefits:


  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift
  • Rotational shift
  • UK shift
  • US shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Shift allowance

Ability to commute/relocate:

  • Shrirampur,

West Bengal:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (required)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:


  • English (required)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (required)

Speak with the employer
Application Deadline: 02/12/2023

Expected Start Date: 25/11/2023
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