Desktop Administrator - Mohali, India - Knack Systems

Knack Systems

Verified Company

Mohali, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

From 5 to 10 year(s) of experience
- ₹ Not Disclosed by Recruiter

Mohali
Should be Graduate in IT stream or equivalent qualification
Should be comfortable for rotational shifts
Good knowledge of Hardware and software related issues for Desktop/Laptops.
Good troubleshooting skills for desktop/Laptop/windows/Mailing System/Network printer etc.
Should be comfortable for onsite and phone support, Printer support, Backup system support, Updating current infrastructure, Deployment of new infrastructure
Good knowledge on various technologies: Microsoft Operating Systems 10/11, Microsoft Office products(Outlook, Word, Excel, PowerPoint, Access), IE, Google Chrome, WPS, WDS etc.
Basic knowledge of servers DC, ADC, File servers and permissions
Basic knowledge of LAN, WAN connectivity
Maintain overall ownership of end user's issues/request and to ensure resolution in defined TAT
Provide initial assessment of urgency and business impact on all support calls and escalate to seniors in case of any support required to avoid escalation
Handles all incidents and requests, software installations, new computer setups, upgrades, shifting of assets etc
Record incident resolutions in the Service Desk tool
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
Monitor daily activities
Ability to work independently and in a team environment
Ability to communicate well with internal and external contacts
Role:_Desktop Engineer
Salary:_ Not Disclosed by Recruiter
Industry:_Analytics / KPO / Research
Department:_IT & Information Security
Role Category:_IT Support
Employment Type:_Full Time, Permanent
Key Skills troubleshooting skillsTeam HandingnetworkingRotational Shifts wan connectivityservice deskprinter supportsystem supporthardware
Skills highlighted with '' are preferred keyskillsEducation
UG:_Any Graduate
PG:_Any Postgraduate

Company Profile:

Knack Global

Knack Global, a Private Equity established in 2007, is a leading provider of a portfolio of high-quality RCM services that allows healthcare businesses to focus on their core competencies of providing patient care.

Knacks portfolio of services spans the entire RCM value chain from Pre-Claim activities to Accounts Resolutions.

Powered with best-in-class technology and a global team of more than 3,000 professionals, Knack serves healthcare providers across a broad range of categories and specialties including physician groups, durable medical equipment suppliers, optometry and ophthalmology practices, surgical & ambulatory care centers and hospitals, and
health systems.