Assoc HRss - Gurugram, Haryana, India - InterContinental Hotels Group

Description

Role Purpose

Process HR Shared Service (HRSS) transactions in accordance with defined Service Level Agreements guided by appropriate financial & human resources policies and procedures for assigned area.

Provide client support on HRSS transactions within the HR systems, payroll, taxation or functional area designated.

Ensure that all data entered and maintained in HR, payroll or benefits systems is to the highest integrity through regular audit and feedback coaching to end-users.

Contribute to the continuous improvement of processes to maximize efficiencies and eliminate redundancies. Track and report defined Service Level Agreement requirements and metrics.


Key Accountabilities
Human Resources

• To receive all paper work from HR Business Partners, check for accuracy and completeness, and input to HR and payroll systems accurately. Transactions include new hires, rehires, promotions, transfers, salary changes and terminations etc.
• To complete offer letters, contracts of employment or other documentation to agreed templates as a service to local and other regional HR Business Partners and recruiters as required.
• Facilitate data input, maintenance, correction and audit processing to ensure data integrity within the system and process methodology.
• Update HR & payroll records for International Employees, Corporate employee, General Managers and all other personnel as covered by respective regional scope of services.
• Processes requests for historical data as required.
• Provides advanced knowledge of policy, business processes, HR guidelines, benefit plans, payroll rules information to HR staff & employees

Payroll

• Oversee the delivery of payroll services to all corporate, reservations and hotels employees through outsourced vendors, covered within the regional scope of services.
• Support the provision of payroll services through the processing of time and attendance data to the outsource vendor.
• Administer the processing of variable components of pay i.e. paid time off, bonuses, deductions etc. through a defined process agreed with outsource vendor.
• Ensure that all changes to employee records with direct impact on payroll, general ledger are completed, updated in systems and communicated to respective outsource vendor timely. For example, cost centre changes, pay rate changes etc.
• Oversee the payment of all payroll taxes to be timely and accurate for each of the countries supported by the payroll service.
• Complete the forecasting and transfer of funds to the payroll vendor or banks for each payrolls supported as per the agree payroll calendar
• To deal with any payroll queries from employees, managers or escalated by the outsource vendor.
• To ensure that new employee payroll and banking details are collected accurately and entered in the appropriate system and those new employees are informed about their payroll and payment processes.
• Facilitate the production of Annual Pay statements as per local country requirements, ensuring these are processed and distributed timely. Includes the reporting of additional taxable earnings i.e. Fringe benefits Taxes, Host Country updates, Stock distributions etc.
• Oversee local tax filing, statistics, labor reporting and/or payments as per government compliance in the respective country covered in the regional scope of services.
• To work with PWC on taxes for expatriates ensuring that they are accurate at the end of an assignment and that the tax affairs are settled with the Host Country's tax authority

Benefits:

• To oversee the enrollment of employees into various benefits which vary by country, job band and maintain accurate records.
• Implement changes to benefits impacted by changes in the employee's life cycle, promotions, transfers, pay changes etc.
• Liaise with benefits providers to ensure that they have accurate records for those enrolled in the various benefits (Insurances & pensions).
• To administer insurance (life, medical, death & disability) cover for all employees covered by the regional scope of services.
• Communicate changes to IHG vendors on employee benefit coverage based on changes to personal or professional situation includes new hire, termination, transfer, pay changes etc.
• Complete the appropriate invoicing or cross charging for all benefits administered.
• Respond to employee, managers, finance, cash management and HR on questions relating to employee benefits or appeals.

Systems / Reporting

• To provide reporting from HR & payroll systems as required by the business.
• Participate in system related projects as required, providing a level of expertise from a system and functional perspective.
• Responsible for the delivery of reporting requirements across the internal customer base, providing adhoc and regular reports to agreed service levels.
• Identify discrepancies and data integrity issues, perform routecause analysis, establish and implement plans to address such issues and act as a conduit betw