Customer Services Executive - Mumbai, India - Makoto HR Solutions

Makoto HR Solutions
Makoto HR Solutions
Verified Company
Mumbai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Job Opening in
Premium Residential Sites.


Customer Services Executive
Location - Mumbai -
Byculla
Budget upto
35000 to 45000 in hand per month

 Logging the residents' complaints and requests in the APNA Complex portal and

following up for the closure of the same Meeting with new residents and welcoming

them and also making aware for the process in details

 Updating PM with detailed and summary reports

 Incident reports shared with HODs and Boards of Condominium members if persists

 Handling special events by co-originating, executing and plan implementing

 First point for the escalation towards resident, internal team and board

 Coordinating with respective departments for the brief & execution of resolutions to customer grievances & categorically forecasting the Reports

 Sending weekly monthly reports by segregating them with nature wise and sending to

respective HODs

 Maintaining RT-PCR test reports of Residents and sharing with HODs and BOMs

 Maintaining members quarantine reports

 Updating and maintaining records of contact details of the Condominium.

 Maintaining relationship with the various Residents, Board of Condominium members

and internal team as well

 Preparing Monthly Roster and Schedules for CRE's

 Leading the Soft Service HK team, briefing them on routine activity & further follow ups

 Handling ERT for an emergency situation.


Salary:
₹35, ₹45,698.23 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)
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