Customer Care Executive - Ahmedabad, Gujarat, India - Just Dogs Spalons Pvt Ltd

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter


Description

Key Responsibilities:
1.


Inbound Customer Support:


  • Provide detailed product information, pricing, and availability to assist customers in making informed purchasing decisions.
  • Address customer concerns, resolve issues, and escalate complex cases to the appropriate team if needed.
  • Maintain a high level of product knowledge to offer effective support.
2.


Outbound Sales Calls:


  • Proactively reach out to potential customers to promote our products and services.
  • Inform them about upcoming events or offers.

3
Spa Booking Assistance:


  • Help customers schedule spa appointments, taking into account their preferred dates and times.
  • Provide information about available spa services and packages, ensuring a seamless booking process.
4.


Online Order Issue Resolution:


  • Investigate and resolve any issues related to online orders, such as delivery problems, payment processing, or product defects.
5.


Communication Skills:


  • Communicate effectively in a friendly and professional manner, ensuring customers feel valued and heard.
  • Provide clear and concise instructions and information to customers.

Qualifications:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven experience in customer support or sales roles, preferably in a ecommerce/hospitality/aielines or spa industry.
  • Excellent communication skills in English (additional language proficiency may be beneficial).
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Proficiency in using customer support software and CRM systems.
  • Ability to work independently and as part of a team.
  • Strong problemsolving and multitasking abilities.

Salary:
₹20, ₹35,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Education:


  • Bachelor's (preferred)

Language:


  • Hindi (preferred)
  • English (required)

More jobs from Just Dogs Spalons Pvt Ltd