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    Technician - New Delhi, India - Nastech Global

    Nastech Global
    Nastech Global New Delhi, India

    2 days ago

    Default job background
    Description
    Technician
    Must be end user supporttechs

    Location 13755DIPLOMAT DR UNIT 300
    Farmers Branch
    TX

    USA
    Skill Set required End User SupportTech
    Length of Contract 9 months (possibly contract tohire) Duties andResponsibilities
    Participate in on callrotation
    Provide accurate and timely updates to worktickets incidents and outages
    Develop a command of ITILservice management practices and customization
    Learnand develop expertise in inscope applications and platforms forareas supported (e.g. functionality
    data reportingadministration etc.)
    Receive ticket and route end usersupport issues
    Complete issue resolution
    Document all support outcomes including resolution andnotes
    Participate in updating service policies andprocedures (where needed)
    Assist with commercial andcustom system testing and debugging (new releases featuresetc.)
    Communicate status of issues to users (verbally ordigitally)
    Learn and develop expertise in inscopeapplications
    Provide the support to resolveincidents
    Maintain awareness of SGWS system environmentto ensure the highest level of service and support tothe
    organization
    Support and maintainknowledgebase with current standards and resolutionprocedures MinimumQualifications
    Bachelors or Technical Degree (computerscience information systems software engineering or other industryrelated curriculum).
    Strong communications skills(written and verbal)
    Demonstrated patience and empathyfor user community
    Ability to followinstructions
    Strong networking skills including anability to leverage relationships to solve problems
    Strong problemsolving skills
    Strong time managementskills (i.e. works efficiently)
    DeliversResults
    Change agent
    Collaboration/Teamwork
    Critical Thinking
    Analytical Skills Job Description Ability to work within a team environmentas well as independently
    Ability to understandapplication portfolio as well as how the different systemscontribute to daily
    business operations PreferredQualifications
    Possess entry level industrycertification(s)
    Excellent verbal / writtencommunication skills strong attention to detail
    Abilityto analyze and solve problems think outside of the box and grasptechnical concepts
    Ability to combine information ordata to find relationships among seemingly unrelatedevents
    Familiarity with ITIL concepts
    Experience with ServiceNow or other support managementsoftware
    Experience with Telephony toolSpecialized Skills and Technologies
    Refer toPosition Level Job Description for requirements at the positionlevel Physical Demands
    Refer to Position Level JobDescription for requirements at the position level Thanks and Regards
    Murali Sharma
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