Associate Customer Experience Operations - Pune, India - Hirearchy

Hirearchy
Hirearchy
Verified Company
Pune, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles and Responsibilities
Role & Responsibilities

  • Coordinate with crossfunctional teams for data collection, data aggregation, content creation and quality
checks for business review decks

  • Collaborate with CX Managers to project manage planning, delivery, and reporting of business review decks
and action items

  • Collaborate with CX Ops Leads/Managers to define and refine a scalable business review delivery process
  • Serve as the trusted adviser to CX Managers & sales team to help deliver effective customer business
reviews

  • Coordinate with CX Ops team members to establish dashboards/reporting in Gainsight/SFDC for CX &
Sales leadership visibility


Must-Have Skills:

  • 4+ years' experience in customer success/operations/consulting or similar roles in a B2B space
  • Graduate/postgraduate in Business Administration, International Business, or other related college
business degrees

  • Highly proficient in PowerPoint and Excel
  • Strong oral and written communication skills with the ability to conduct presentations to a large group
  • Ability to manage multiple projects simultaneously with keen attention to detail, familiarity with project
management tools such as Asana

  • Demonstrated ability to collaborate with crossfunctional teams
  • Ability to multitask and prioritize in a face paced environment
  • Experience with Technology/SaaSoriented Customer Success/Experience function a plus
  • Experience working with USbased companies and cultures preferably in a US/India Structure
  • Flexible to work in 3PM11PM IST time zone to better align with the global team
  • Role:_Customer Success Manager
  • Salary:_ Not Disclosed by Recruiter
  • Industry:_IT Services & Consulting
  • Department:_Customer Success, Service & Operations
  • Role Category:_Customer Success
  • Employment Type:_Full Time, Permanent
  • Key Skills
  • Customer ExperienceCustomer successSDFCGainsightOperations
Education

  • UG:_Any Graduate

Company Profile:

HiREarchy

  • Redaptive is the leading EfficiencyasaService company that enables businesses to meet largescale energy efficiency and strategic technology objectives. With over $1 billion in project lending capacity
  • Company Info
  • X
Contact Details

  • Contact Company:_HiREarchy
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